Dr Jackson's Email & Knowledge Management Research

Dr Jackson's Research

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Did you know...

70% of emails are attended to within 6 seconds of their arrival

The majority of email users suffer from email task overload which effects their productivity. There's a simple solution

Estimated 96 billion email messages are being sent everyday!

There is an estimated 1.2 billion email inboxes worldwide.

Press Releases

Jackson talks at DPC on Email Preservation <read live tweets>

Global Mail - Canada: Confessions of an Inbox Obsessive <more>

Midlands Business News - Inefficient Email <more>

Inefficient email is costing companies <more> Full research paper <here>

Role of email in the distraction society - article by Damon Young <more>

Dr Jackson on New York Radio on email overload <listen> or read the article <more>

"Death by Email" - Records Management Society Conference 2009 <more>

The Oprah Magazine - "Email Tasks" Dec 08 <more>

Dr Jackson on Leicester Sound "Emails Taking Over Your Life?" interview - Mon 6th Oct <more>

View Magazine - "Email – essential office tool or costly communication?" <more>

Birmingham Post - "New ways for malicious software to land on your computer" <more>

Guardian article - "Breaking the email compulsion" <more>

The Sydney Morning Herald article - "Email becomes a dangerous distraction" <more>

Dr Jackson on BBC Radio Essex "You Have Email" interview - Sat 12th April

Dr Jackson on BBC Breakfast - "How to stop e-mails taking over your day" <watch>

Dr Jackson appears in The Money Programme's "Email is Ruining My Life" BBC2 7th March 2008 at 19:00 <more>

E-mail is ruining my life! Article feature Tom Jackson <read>

What you had to say about email problems <read the debate>

Guardian article - "Email 'a broken business tool' as staff spend hours wading through inboxes" <read>

Staff email use is costing UK businesses millions of pounds finds Loughborough University research <more>

Dr Jackson explains how to Find Experts via email <more>

Optimising Email Communication

The E-mail Optimisation Toolkit

In our recent study it was found that employees are overwhelmed by email communication. For example,

"…53% of employees receive more email than they can handle…”

“…because of email, 76% of employees feel they don’t have
sufficient time to do their work….”

Since 1998 I have been researching email communication and have published a large number of papers on its impact and how to overcome email overload <read papers>. In 2009 I combined the email research we had undertaken and added some exciting new material to create the E-mail Optimisation Toolkit Book. The one stop guide to overcoming the problems of email communication within the workplace.

The Email Optimisation Toolkit - Dr Thomas Jackson

The E-Mail Optimisation Toolkit Book <buy>

Read the review of the book <read>

To hear more about Email Optimisation watch Part 1 of a keynote seminar titled "Steps to Optimising Email Communication within the Workplace" presented at the Records Management Association of Australia

How to get the most from this site?

There is lots of free material on this site that can help your organisation overcome the battle of email communication. I would recommend visiting the three links below (numbered 1, 2 and 3).

This will put the problem into perspective (1- how serious is the problem), provide detail on how the information was gained (2- methods detailed in papers), and finally some tips for improving productivity (3 - simple solutions, but more detailed ones in the book).